Online Pharmacy

Help

How do I join?

You can apply to join Medi-Mail on-line at www.medi-mail.com by filling in the - 'Join Us' form. We will then look at your application and be in touch with you within seven days.

What are the Benefits?

Have a look at our Benefits page where you will see a comprehensive listing of everything that we have arranged for you. We are constantly adding to the Benefits and will keep you regularly updated via e-mail when you become a member.

Will more Benefits be added?

Medi-Mail aims to add at least 12 major benefits per year to the card. Many additional benefits are already in the pipeline and we will make sure you are kept up to date.

Can I buy products from The Store without being a member?

No. You need to be a member to have access to the store.

What is the Medi-Mail Card?

The card is the means by which you will be recognised as a Medi-Mail member by our partner suppliers and benefit providers. Carry it with you at all times. In the near future you will also be able to use it for discounts in high street stores as well as in our on-line store.

Is there a person I can talk to?

Yes, if you are a member you can call 24-hour Assistance twenty-four hours a day, seven days a week. Your adviser is also a healthcare professional, so you can receive advise without waiting to be transferred.

Why has the editorial team been chosen?

The editorial team has been chosen because of its expertise in many different fields. Why don't you take a look at the profiles of the team members in the 'Who We Are' section of the site? We think you'll agree you are in safe hands.

Why did you choose the name Medi-Mail?

Medi-Mail is an adverb, taken from the word Medical Mail -" the pure concentrated essence of medical information. Medi-Mail is also a brand new company, created by a group of people who have an obsessive drive to discover the best, the latest up to date information, products and services. Our members are people who believe in uncompromising excellence and will recognise those standards in Medi-Mail.

Why is Medi-Mail membership only?

Because we believe we can best serve those who share our commitment to excellence members can only belong to Medi-Mail by invitation or referral. Everyone who belongs is given a Medi-Mail card that enables them to purchase products, services and experiences. These can be accessed through Medi-Mail's website, and purchased either on the site or by phone.

Who would benefit from the membership of Medi-Mail?

Medi-Mail is of most help to busy, successful people who value the time saved and the convenience. They are people who value quality and service and can benefit from Medi-Mail's closeness to the inside track and the breadth of its contacts.

Who is behind Medi-Mail?

Medi-Mail is run and managed by a group of young, energetic entrepreneurs who see the new economy and new media as a means to enriching their lives. They have surrounded themselves with a team of advisors, their - 'style council', who will act as the editorial team of Medi-Mail, and who will ensure that only the most definitive products and services are represented. You can read more about the team in the - 'About Us' part of the Guest area.

What products and services will Medi-Mail offer that cannot ordinarily be found?

Medi-Mail has brought together a number of different products and services most of which are currently on the market but which are usually complicated and time-consuming to source. Through our contacts and business relationships we have made it relatively simple for members to take advantage of these deals. One call or one visit to the website should be all it takes.

What are the vetting criteria to become a member?

Initially Medi-Mail has, like any club, attracted members through word of mouth and referral. As we gather momentum, we anticipate a large number of unsolicited approaches. Clearly we will wish to ensure that potential members understand the value of the service we offer and will make proper use of it. The usual financial references will, obviously, be required.

What is the profile of the perfect Medi-Mail member?

People belong to Medi-Mail for different reasons. We have a widely based and eclectic membership who value the range of products and services that Medi-Mail offers. We have members from all social classes and income groups all of whom have joined because they share our philosophy of quality, style and service.

If any products or services fail to meet a customer's satisfaction,
should Medi-Mail or the originators be contacted?

Medi-Mail takes responsibility for managing its relationships with its members. If there are any problems, members should come back to Medi-Mail and we will do our best to resolve them.

Is the company going to be UK-based and if so, how does Medi-Mail ensure that
products and services to remote parts of the country are satisfactorily delivered?

Medi-Mail uses an established and highly-regarded delivery service to ensure prompt delivery to address our member requires.

How often is the site updated and new products and services introduced?

Frequently.

Medi-Mail claim to be offering a personal service. As much of the client interaction
will be on-line, how user-friendly will it be?

Our site is designed to be easy to use, and our telephone service centre operates 24-hours a day, seven days a week and 365 days a year. The operators are multi-lingual and Medi-Mail members will get a first-class personal service.